Our Deck Warranty

Our workmanship warranty covers how the deck was built. The manufacturer warranty covers the materials themselves — like the decking boards or railings.

Yes — in most cases, the warranty can be transferred once if you sell your home within five years of the deck being installed.

Here’s a quick breakdown:

• TimberTech by AZEK and TimberTech PRO warranties can be transferred to the next homeowner, as long as the transfer happens within five years of the original install. The coverage stays the same and doesn’t reset.
• Trex warranties can also be transferred once within the first five years for residential decks. If the deck is on a commercial property, the warranty can be transferred more than once.
• If your deck includes a Trex labor warranty (installed by a TrexPro Platinum or Gold builder), that coverage can also be transferred one time within five years.

The time it takes to resolve a warranty claim can vary depending on the issue and the materials involved, but here’s what you can generally expect:

• TimberTech (by AZEK) aims to respond to warranty claims within 30 days of receiving all the required information. If the claim is approved, they’ll typically provide replacement material or cover labor (if eligible) shortly after.
• Trex also processes claims within 30 days of receiving everything they need, and they may request photos, samples, or even an inspection as part of the process. If the claim is approved, the manufacturer will typically replace the defective materials at no charge.

You’ll want to hang on to your original purchase documents, such as your invoice or contract, and any product labels if available. Photos of your deck when it was first completed can also be helpful. We’ll guide you through what’s needed when you contact us.